Riverwoods Emergency Info

RIVERWOODS EMERGENCY INFORMATION

To Report an Emergency

Call 911 for police, fire or medical emergency. If expecting a responder, open your front door and garage.
Contact Joe Speyer, our Property Manager, at 914-864-0492 or 914 276-2509
New Castle Police non-emergency: 914 238-4422

Emergency Exit Road

There is an emergency exit out of Riverwoods. This was used once, in 2020 after a major storm, when Croton Avenue was blocked in both Directions.

This road is only to be used if the main Riverwoods exit is blocked or unreachable. The emergency road is narrow and dangerous; upcoming and downgoing cars cannot pass easily. There is at least one pull-off spot. The road is gated.

To find the emergency exit road from the Clubhouse, go Northeast on Old Town Crossing and cross the North Bridge. Take the first right after the Bridge to continue on Old Town Crossing. At the end of the block you’ll see a gate. Open the gate and drive down the path; this will take you past Riverwoods’ Sewage Treatment Plant, which you’ll see enclosed by fences. Once you enter the Yeshiva, take a right turn. That will put you onto Croton Lake Road.

Fire Road

There is also a fire road that goes through the woods. This is also gated; it extends from near the North Bridge to the end of Cross River Road. While this is always open for walking, it is narrow and steep. It is only to be used if one of the main roads are completely blocked. This road has fortunately never been needed, but please become familiar with its location in the event of a future emergency.

Emergency Info on RCA-NY.COM Website

The Website has links for the Emergency Services pages for New Castle and Westchester County. There are also links for electrical and internet service outages and online Red Cross CPR training.

Before Major Storms: Always anticipate high wind and extended blackouts

Make sure that furniture, plants, and anything loose outside are brought inside or secured
Close awnings.
Move cars away from trees to prevent falling limbs from causing damage
Clean out your refrigerator
Stock up on ice and non-perishable food
Check batteries and flashlights
Fill up cars
Charge phones
Check on your neighbors
Turn on roof heating wires before snow starts; keep them on until your roof is clear of snow and ice.

Fire Prevention Tips

Ensure smoke alarms are in every room, including garage
Have your chimney, dryer hose/vent, outdoor grill and HVAC system maintained
Check/change smoke alarm batteries when you change time
Never store fuel in your garage
Keep at least one operating fire extinguisher on each floor

Con Edison Power Outages

To report an outage visit www.coned.com or call 1-800-75CONED.

You can view the outage map here: https://apps.coned.com/stormcenter/external/default.html to confirm that Con Edison is aware of your outage and to view estimated times of restoration.

If you have not already signed up to receive text alerts from Con Edison, you can do so here:
https://www.coned.com/en/services-and-outages/text-alerts

Cable and Internet Outages

Altice/Optimum: In the event your services are impacted, you can message Optimum at optimum.net/chat, send a Tweet to @Optimumhelp, or call 1-866-950-3278.

Verizon: Report outages by calling 800-VERIZON (landline services) and 800-922-0204 (wireless services). For additional information please visit: https://www.verizon.com/support/residential/service-outage.

New Castle Emergency Alerts: You can sign up for the Town’s emergency alerts, which are sent out via Nixle and Code Red. Learn more and sign up here: https://mynewcastle.org/274/Stay-Connected---Emergency-Alerts